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Americans Waiting to See How New Starbucks Policy Affects Business

Following the controversial arrest of two black men at a Philadelphia shop last month, Starbucks has rolled out a new policy that allows anyone to use its facilities and cafes whether or not they make a purchase. But Americans aren't sure what to expect from the new policy.

A new Rasmussen Reports national telephone and online survey finds that 32% of American Adults expect this new policy to be good for Starbucks' business, but nearly as many (28%) think the new policy will be bad for business. Another 32% think allowing almost anyone to use Starbucks' restrooms, cafes and patios regardless of whether they make a purchase will have no impact on the coffee giant's business. (To see survey question wording, click here.)

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The survey of 1,000 American Adults was conducted on May 22-23, 2018 by Rasmussen Reports. The margin of sampling error is +/- 3 percentage points with a 95% level of confidence. Field work for all Rasmussen Reports surveys is conducted by Pulse Opinion Research, LLC. See methodology.

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The survey of 1,000 American Adults was conducted on May 22-23, 2018 by Rasmussen Reports. The margin of sampling error is +/- 3 percentage points with a 95% level of confidence. Field work for all Rasmussen Reports surveys is conducted by Pulse Opinion Research, LLC. See methodology.

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